Frequently asked questions

The aCoin Voucher is a digital secure prepaid voucher that can be purchased and redeemed for various goods or services at any of our Merchants.

The aCoin Voucher can be purchased online, in-store at any of our Vendor’s or by doing a cardless cash deposit at any ATM nationwide using your unique reference number. The aCoin Voucher can then be redeemed for various goods and services at any of our Merchant’s accepting the aCoin Voucher.

Kindly note that there is a limit of R100.00 per month in voucher purchases for non-verified customers. If you would like to purchase an aCoin Voucher for more than R100.00, you will need to verify your account here.

To redeem your aCoin Voucher, simply login to the Merchant’s website or mobile app and insert your unique 16 digit PIN.

If your aCoin Voucher is declined, please check if the voucher has not expired and that the merchant accepts aCoin Vouchers. If the issue persists, please contact the Merchant and check if they are experiencing any issues with their system.

Yes, you can purchase an aCoin Voucher as a gift for someone else and they will be able to redeem the voucher using the 16 digit PIN.

Anyone can use the aCoin Voucher, provided they have a valid voucher PIN. It is your responsibility to keep your voucher PIN safe.

The validity period of your aCoin Voucher is 36 months from date of purchase.

Any remaining balance on an expired aCoin Voucher is forfeited. We recommend using the full value of the voucher before it expires.

No, you will need to purchase an additional aCoin Voucher.

No, you will be credited the full amount of the voucher.

Verifying your account helps ensure security and compliance.

Yes, non-South African citizens can still verify their account provided they meet the necessary identification and verification requirements.

1. Register/Login
2. Select the down arrow next to your phone number in the top right-hand corner of the screen
3. Select “Verification”
4. Select “Start Verification”
5. Enter your South African ID Number and accept the consent clause
6. In the event that you are not successfully verified, kindly upload a valid and clear copy of your ID or Passport and Proof of Residence.
7. Select “Start Verification”

   It is important that you associate your ID with only one phone number.

In order to verify you, we need the following:

Proof of Identity:

• Smart ID Card
• Green ID Book
• Driver’s License
• Passport

  Proof of Address:

• Bank Statement (stamped)
• Utility Bill (municipal water and lights account or property managing agent statement)
• Telkom or Cellphone Account
• Tax Certificate
• Medical Aid Statement or Policy Document
• Home Loan Statement

  Once Verification documents are submitted, your request will be processed by one of our aCoin support agents.